Services Desk
We provide our customers with services solutions that provides them the ability to track IT incidents to resolutions along with auditable tracking escalations and knowledge management.
MANAGED SERVICES
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MANAGED SERVICES
Computer Centre (TZ) Limited Managed Services business unit functions confidently in delivering, managing, and improving the way IT services are consumed by our customers and ensures that the appropriate frameworks, technologies, processes, and people are enabled to realize business goals.
Preventive Hardware & Software Services
A scheduled preventive maintenance activity focusing on the hardware elements in the IT infrastructure check for any errors which might lead to failure of hardware and always ensure their availability.
Break and Fix
Computer Centre provides assurance that all IT infrastructure is addressed and resolved. We provide SLA driven IT maintenance and support services for Desktops, Laptops and enterprise equipment which reduces overall downtime, support cost and capacity issues at the customers.
Advisory Services
This service formalizes Computer Centre’s response to the change in demands from our customers. This enables the customer to interact with a panel of experts to address the existing bottlenecks, Future IT expansion, Network Design, Hardware Procurement and Software Products and guide in the right direction.
Application Support Services
A service with focus on the business-critical MS applications of the IT infrastructure which includes Exchange, Active directory, SQL, HP applications, Back-Up software and McAfee Anti-virus.
Proactive Support
Monitoring of the infrastructure to highlight any future failures and being able to react to vulnerabilities before occurrence. This assures maximum uptime and productivity.
Remote Monitoring Services
Computer Centre’s 24/7 Monitoring Services integrated and automated into various managed services tools, uses real time input data from ICT infrastructure, applications, data, services, monitor and control customer systems, services, networks, and devices on a predictive, proactive, partial, or complete basis.